Text Enable Your Landline for Service Requests
Text enable allows you to take repair request via text to your landline number. You can state “call or text your service request to 804-266-6600”
We can integrate text with web based CRM packages such as Zoho and salesforce to open tickets for you and or auto respond the customer’s name such as “Hello Bob Smith” we have your service request.”
After Hours On call
Our hosted VoIP service has advanced after hours on call functionality. It allows you to designate tech cell phone rotations and escalations for after hours on call. Complete call logs help measure support milestones.
Your Cell Phone Shows your Office Phone Number – www.cellgateway.com
www.cellgateway.com allows your techs to call the customer from their cell phone but show the office number. Calls are also audio recorded.
We fix Comcast
Many larger service operations are in industrial areas that use Comcast. We improve Comcast connections and provide backup 4G connections
We understand the service intake and dispatch process. We have been doing this for almost 30 years. We can help refine your processes.