Law Office Communications

We have several law firms as customers. Here is a list of features popular with law firms. The feature offered is bolded.

Direct dial telephone numbers can ring directly to attorney phones and also covering  extensions of the attorneys legal secretary . This allows an attorney to screen incoming calls using Caller ID name during busy periods knowing that the call is also ringing at his or her legal secretaries desk.

We can provide click to dial from any legal software application to include.

  • Abacus
  • Prolaw
  • PCLaw
  • Time Slips

This helps with time billing from phone activity.

Our systems have built in multi-party audio conference. It’s dependable and included. No 3rd party conference service is required. No dropped calls common with free conference calling services.

We can simultaneous ring desk and cell phones at the same time. Since the call goes through the PBX, time on mobile phone or time on desk phone is recorded in a call statistics database  for billing purposes.

Our www.cellgateway.com service allows your cell phone to show your office direct dial number. This way, return calls ring you during the day but go to business voicemail and not your personal cell phone at night.

We are one of just a few VoIP providers that use secure VPN VoIP connections to provide service. This means your client calls are encrypted. They DO NOT travel over the open Internet.

Many firms want a human answer. We can queue calls (up to 3) for the receptionist to allow for this but overflow to other staff if wait times are exceeded.

Door phones, electronic door locks  and hidden panic buttons provide secure access and secure reception of guest.

Call audio recording allows for playback of critical communications.

We are experts in faxing. For more, go to https://infotelsystems.com/solutions/faxing

Wireless conference phones  can be located in the middle of a conference table without ugly wires. External microphones provide for excellent audio to remote attendees to the conference.

Voicemail transcription of audio messages to text using IBM Watson Technology. This allows you to “read” your voicemail messages in locations audio playback is discouraged.

We also offer all the basics on speakerphone, automated attendant and 600 other features.