Business VoIP Telephone System Features

We are known for…

  • Great sounding audio and secure encrypted VoIP audio.
  • Our sub-second cellular backup for cable modem customers. The VoIP call does not drop when your primary Internet fails.
  • Service company/medical office on call replacement to answering services.
  • Traditional PBX features lost with other VoIP providers such as one touch call transfer, door phones/latches, overhead paging and seeing who is on the phone!

New Features Not Found in Your Old phone System

  • Voicemail to email with transcription of audio to readable text!
  • Cell phone client – your cell phone has a “line 2” that is your office desk phone
  • We can text enable you landline. Text messages to your landline office main number convert to email.

Unique features that the big phone company misses

  • Great Service- Never call that big phone company again !
  • Customization: Our unique architecture allows for safe development of advanced and customized voice features.
  • Full system maintenance and support for as long as you are with us.
  • Reliable Caller ID Name on inbound and outbound calls. Caller ID Name is such an issue we started a business from it! www.fixcallerid.com
  • Call center reports you can understand.
  • Automated attendants that are easy to change.
  • Door phones and overhead paging.

And all of the industry recognized top features:

  • Audio conference system for up to 50 attendees
  • Conference phones that sound GREAT but don’t cost a lot.
  • CRM integration to any CRM to include Zoho, Sales Force, SugarCRM and Outlook.
  • Free Music on hold production.
  • Advanced Automated Attendant that can even accept pin numbers or account numbers for choices.
  • Mobile twinning and mobility options to take calls and manage calls on your cell phone. We even wrote our own smart phone software.
  • Customer self web administration, but we also can make the changes at no charge.
  • Call Reporting and call accounting with integrated call recording hyperlinks (We even have an accountant on staff that loves to analyze staffing reports!)
  • Follow me, forward, DND
  • Voicemail to email with text transcription by IBM Watson.
  • Cordless phones that have hands-free answer on intercom and unlimited range.
  • Call recording.
  • Dial by name directory.
  • Over the phone, overhead and/or warehouse/loading dock paging.
  • Phones at home or linked second office (Centralized receptionist)

Additional Features