Panasonic VoIP PBX vs FreePBX VoIP Systems

Panasonic wins

• if you like a lot of buttons in a small place. With the FPBX, you need to add a side car to match # of buttons. Buttons show the busy status of your office staff and allow easy one-touch intercom.
• If you have very old wiring
• If you need a very advanced cordless phone solution.

The FPBX system wins on

• Advanced voicemail
  • The voicemail can transcribe voicemail messages to text.
  • Transcribed voicemail messages can be analyzed for emotional context.
  • Upon simultaneous ring of desk and cell phone, the voicemail will verify your cell phone answer is a human. Prevents business call going to personal cell phone voicemail.
• The after hours on call is more advanced and capable of replacing an answering service.
  • Calendar for  on call
  • Custom programmable
  • Better escalation to backup on call staff
• Customers have access to a web based GUI to make changes.
• Call reports are much more advanced.
  • You can have a reader board
  • The system can record all calls and present them as audio hyperlinks in the call reports.
• Call queuing is more advanced
  • “You are call number 3,  estimated wait time is 3 minutes”
  • Easily change the answering order of agents