We get a few customers asking why calls drop.
If we are your phone service provider, we have great visibility as to why this happened, otherwise, we are blind to it.
We chart these in order of popularity
#1 reason is the call is from a wireless phone that is moving down the road. According to https://www.consumerreports.org. Verizon leads with cell phone coverage followed by AT&T. From their, a gap exists in performance with Sprint, T-mobile and others in this zone. In Richmond, Virginia. We don’t see drops on Verizon cell phones. All Infotel employees are required to own a Verizon cellphone so we can constantly test this statement.
How we can trace
If we are your carrier, we can tell you who dropped the call first.