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Your Name *

Your Email *

Main Phone Number *

Request Type * ServiceA Call FailedFix Caller IDSales

What is 4 + 4 ? *

Service

Billable Request? * Yes, Billable workNo. IT service agreement or hosted communication product.Unsure

The work needs to be completed by

Details *

A Call Failed

What is the issue? * Call does not connect - Outbound from Infotel PhoneCall does not connect - Inbound to Infotel phoneCall sounds badFax won't receive/sendOne way audio

Date call failed *

Exact time call failure. *

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Your Phone Number When You Call Your Cell Phone *

Telephone number of the remote party *

Direction of Call Outbound callInbound call

Specific Call Issue We can not hear remote partyRemote party can not hear usCall audio is poor or breaks upCall does not go throughCall dropsOther (explain below)

Comments and what happens when you reach the remote party on your cell phone? *

Fix Caller ID

Address *

Address

Address

Address

City

City

State/Province

State/Province

Zip/Postal

Zip/Postal

Country AfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCôte d'IvoireCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCook IslandsCosta RicaCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe

Country

Number with wrong Caller ID name? *

What is the desired name? *

Any Additional Information?

Sales

How can we help you? *

How did you find us? Word of MouthBusiness PublicationRadio AdvertisementInternet SearchOther

Service agreements can be confusing. Our managed services performance agreement is also our motto. “We keep You Connected”.

Coverage includes but is not limited to;

• Can’t make/receive phone calls or call drops.
• Can’t access the WIFIi, server or printer.
• Can’t access your files, accounting data.
• Internet support requires you to report to your provider (and get a ticket#) our written diagnosis such as “Comcast coax line quality shows high noise ingress” We will take over at the first road block.

Also included are the support practices of (with conflicts in policy favoring the customer);

• William and Mary University IT support for faculty and staff.
• Microsoft OS best practices for security and reliability such as patch updates and domain controller group policy.
• Your named agreement routers and switches. Restoral of configuration files and also hardware replacement if you rented the device.
• Our part in maintaining a letter A grade from the securityscorecard.com.

Not covered

• Printers problems past the ability to respond to a print job. Print quality, jams, etc are not covered.
• Non response to security issues we detect due to 3rd party vendors.
• War, terrorism, acts of God, malicious or careless (non Infotel employee) accidents such as spilled cups of coffee.
• Devices not on an uninterruptible power supply (UPS).
• Failures due to 3rd party equipment such as your HVAC failed and cooked your server.
• Any equipment or software on an end-of-life or end-of-support list.
• Computer desktop or server hardware. (We recommend Dell next day support)
• Connection issues of 3rd party web services past the log in screen unless listed on your agreement. Example: Microsoft365 email admin services.