Service Company VoIP Telephone System

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Automated On Call System

Replace expensive answering services!

Night calls are always sent to correct "web scheduled" technician. This schedule integrates with a Microsoft Outlook calendar.

Calls unanswered by the scheduled tech escalate to supervisors.

When the tech calls the customer from their cell phone number, the customer sees your business telephone number.

Telephone calls can be recorded for quality assurance

On call response data is available for the service manager to audit for quality assurance.

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Call Queuing

Smooth out the call peaks. Never use a hold button!

You are a HVAC company and it's 100 degrees outside, or maybe a plumber during a pipe busting winter freeze.

You may have periods of high call volume! We can queue these calls and prevent any busy signals. We will then provide a display of how well you are answering calls.

Easy and Secure Audio Conference.

Simple It's your own dedicated call-in number. Handsfree mobile speed dial. Try that with Zoom!

Secure, it runs in our own RVA cloud. We are close to you!

Unlimited Zoom limits you to 40 minutes on the free version.

Recordings We can record the audio and provide it to you using Virginia 1st party consent laws.

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Call Audio Recording

Did the technican really say that?

We can record the audio of customer calls from your desk phones or cell phones and add them as a clickable hyperlink to the report above!

 

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Call Detail Reports

Did we ever call the customer back?

Call reports show the telephone calls made from and received to your system. You can view a complete history or calls, or to search by date, date range, number called, caller ID, etc. 

call-center-reports
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Wireless phones
Wireless headsets

Unchain your receptionist from their desk

Paired with the receptionist phone, these devices allow the receptionist to roam the office, go to the warehouse or to an outside truck and still stay connected.

The Panasonic KX-TCA385 is rugged rated and can be warrantied for 7 years! It allows full reception control such as page and transfer.

Headsets just allow for call answer and hangup.

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Mobility Solutions

www.cellgateway.com - Your service people hide their personal cell phone number when calling customers.

www.textyall.com - one number audio conference call or broadcast text system  to reach your service team.

www.textenable.com - send and receive text messages to your landline.

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Voicemail Transciption

We use the power of IBM Watson (the computer that won Jeopardy) to

  • transcribe voicemail messages or call recordings to text.
  • watch for sentiment such as happiness, anger or sadness.
  • detect key words or phrases such as "broke again", "multiple times", "this is the third time I have called"
  • and then flag these messages as urgent or log them for quality control.

Your customer service quality control becomes automated, efficient and measurable without drama.

Our purpose is "we keep you connected" Artificial Intelligence keeps you connected to your customer's state-of-mind.