Know When Your Call Center Is Failing
We scan call audio for specific phrases then report.
Issues - Call Recordings & Contact Reports
- Subjective - Biased interpretation of caller sentiment. Call reports come from multiple sources.
- Time consuming - Reviewing 3 hours of call recordings takes 3 hours.
- Too Late - Reviews of audio recordings or contact reports are post-mortem.
- HIPPA - Does not comply in most scenarios.
Advantages - Infotel AI Call Analytics
- Objective - Makes consistent pre-programmed observations.
- Automatic - Fully automated. We alert you only when needed.
- Real Time - Alerts after a phone call or to a daily report.
- HIPPA - In HIPPA mode, we detect key phrases of your agent only.
- Have a call center agent contest for most positive customer responses. "Wow", That is fantastic", sounds wonderful!"
- Measure ad performance by caller response. "I want the radio1 special" or "I searched Google for ..".
- Insure quality sales & support intake. "Are your HVAC registers blowing air?", "Are you running a fever? ,"Your insurance has lapsed"
How You Benefit
- Be alerted to critical customer phone conversations to retain more customers!
- Avoid subjective manager reviews, AI scoring creates objective team performance improvement.
- Insure phone conversations are industry compliant. Reduce business risk.