Submit a Service Request (Please call 804-266-6600 if urgent and always ask for a 5 digit ticket #) Click for service alerts Submit Service Request Your Name * Your Email * Main Phone Number * Request Type * ServiceCall Failed to/from a Phone #Sales What is 3 + 4 ? * Service Billable Request? * Yes, Billable workNo. IT service agreement or hosted communication product.Unsure The work needs to be completed by Details * A Call Failed What is the issue? * Call does not connect - Outbound from Infotel PhoneCall does not connect - Inbound to Infotel phoneCall sounds badFax won't receive/sendOne way audio Date call failed * Exact time call failure. * 121234567891011 : 000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 AMPM Your Phone Number When You Call Your Cell Phone * Telephone number of the remote party * Direction of Call Outbound callInbound call Specific Call Issue We can not hear remote partyRemote party can not hear usCall audio is poor or breaks upCall does not go throughCall dropsOther (explain below) Comments and what happens when you reach the remote party on your cell phone? * Sales How can we help you? * How did you find us? Word of MouthBusiness PublicationRadio AdvertisementInternet SearchOther If you are human, leave this field blank.
