National VoIP providers ship phones in a box. We come to YOU for cabling, setup & training!

Our RVA data center means 99.996% uptime, and low latency audio for Virginia business.

Our team monitors and helps repair Internet outages. National VoIP providers do not.

We love creating unique telecom solutions.
We are happy when you are happy.

Our Best Advantage
Our Cloud is Close to You Virginia!

Direct airline connections are better than layovers in another city. Likewise, your business phones & PCs connect to our Virginia data center using direct “single carrier” fiber routes unavailable to national VoIP providers. The benefit: OUTSTANDING AUDIO QUALITY AND NO DROPPED CALLS. The technical details are below but it’s all about your voice & data taking a short and direct flight. We are Close to You!

National VoIP providers will blame your Internet provider, your wan or your local network for any voice quality issues. We take responsibility for this. We understand Richmond internet issues and, unlike national providers, handle those issues for you! We even went so far as to develop web sites to help you team with us to quickly fix connectivity issues. See comcastrepair.com and statuslights.com

We believe we are the most secure VoIP solution available. We have vetted our architecture to be 100% compliant with PCI, NIST and HIPPA standards. With national VoIP providers, your calls travel 1000’s of miles through the open internet and is handed off to other carriers through vulnerable switch points called “carrier hotels.” We use dedicated single carrier connections to your internet provider as suggested by NIST. We encrypt all voice calls as REQUIRED by PCI. We also provide fax and call recording solutions in strict accordance with HIPPA guidelines.

National VoIP providers ship you phones in a box and subcontract customer service to companies such as jcurve.com. Your Tier 1 support may be a one-man shop re-seller. We are a real phone company with several VoIP techs. We answer our own support calls and we setup everything on your premise. We offer services that national firms don’t. We design professional call flow charts, provide unlimited training, design custom board room conference systems, integrate door openers, and provide a premise VoIP PBX system when it is a better choice.

And Dorothye, our CFO, likes simple billing. She makes sure the quoted bill is the bill you pay each month to the penny with no after sale surprise fees and taxes. If you have read this far, Dorothye carries a purse that is also a real phone! She has seven of them. It’s an obsession.

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Before this company, we used Comcast business directly and received no help on any of the issues we were having with connections. Infotelsystems saved us a lot of headaches by becoming the point of contact with our business. Phones and internet tech would go down after every storm and we would have no one to turn to for help. After switching to infotelsystem all those problems disappeared. The staff that came to hookup the equipment were great and very helpful and knowledgeable, I would highly recommend using them in your business. If you looking for the best IT team around look no further than this company.
M. Dougherty

This is by far the best IT infrastructure company we have ever worked with. All of the staff members are extremely knowledgeable and helpful, and have a great way of explaining how their phone systems work in simple terms that anyone can understand. They can take care of any phone system you may need, including setting up trees, priority queues, forwarding to cell phones, etc. Along with their vast knowledge of phone systems, the customer service is superior in every way. We have never waited more than a couple hours to have a question answered or for a technician to come out. The owner even made a service call for an emergency and was here within 15 minutes of calling the office. If you are looking for a high quality, customer service focused, local business, look no further.
Mosquito Squad RVA

I am so impressed with Amber in the Infotel Systems technical service department. When we have something not working- they are on it. It is impossible for the Injured Workers Law Firm to survive without top notch communications services. We have tried cheaper services. The ones that brag about nationwide customers. Too big means long waits for service. Don't fall for them!
B. Busch

Perfect phone service! I could not be more pleased with Infotel. From start to finish, they were professional, responsive, and effective. They configured our phone needs, provided a comprehensive quote, installed, tuned, trainied, and followed-up. The call quality, equipment, and service is great. They also configured an upgraded backup internet failover service and upgraded our router to ensure high quality of service. I would recommend Infotel to anyone considering a new phone system or those that are not satified with their current system.
M. Creery

Our Best Advantage Our Cloud is Close to You Virginia!

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Our Best Advantage
Our Cloud is Close to You Virginia!