VoIP Security

We had an early start in telecom working on or with government contracts, medical customers, financial services firms, and for Verizon. The work required various security standards be met.

Basically, we isolate ourselves from your computer network and design a short, direct and encrypted internet path back to us. The details of our VoIP platform security features are listed below and compared with industry norms.

Security Feature Infotel SystemsNational VoIP Providers
Uses secure transport (SRTP and TLS) to encrypt calls.Yes, if desired. Our voice router and "local" topology handles security.They say "yes", but many of our audits show it's not enabled.
Provide dedicated ethernet cabling for phones at our cost.Yes.No. Your PC connects to the phone. Voice & data are on the same cable.
Secure internet connection back to voice server.Yes. We use a hardware VPN on a dedicated voice router.No, uses open SIP.
Optional "50-50" split VoIP path that breaks call audio and signaling into separate routes.(required by a government contract) Yes. Requires customer to have two or more internet carriers such as Verizon FIOS and Comcast Coax.No.
Dedicated (primary) carrier path from your premise to us.Yes. We have all major Virginia internet carriers in our data center.No. Your phone calls will route through 3rd party carrier hotels and at least three separate Internet carriers.

All Infotel Systems employees are Virginia residents, and are fingerprinted and registered with the Virginia Department of Criminal Justice Services.

As a company, we carry multiple security certifications related to HIPAA (health care), PCI (credit card transactions) and other security standards.