Law Office VoIP Telephone & Communications

Audio Conferencing Phones and Conference Rooms

Phones:We provide a variety of conference devices to suit your room size. Units will multiple microphones allow everyone to be heard.

Rooms:Call a telephone number, enter a pin and join an audio conference. Our systems have built in multi-party audio conference. It’s dependable and always included. No 3rd party conference service is required. You will not experience dropped calls that occur with “free” conference calling services.

More information can be found at

VoIP conference phones

Complete Video Conference Setup

Call Detail Recording

Record the data for every call. Date & time, duration, number dialed or received, extension that made call, and even an account code for billing purposes.

The call detail can be searched by any of these variables.

Audio Recording

Call audio recording allows for playback of critical communications. It can be automatic, automated with disable per call or enable per call.

The audio recordings are integrated with a call log as a clickable audio links as seen in the second column of the above call log.

Call Queuing

Many firms want a human answer. We can queue calls (up to three) for the receptionist to allow for this and overflow to other staff if wait times are exceeded.

Smart Phone App

Our cell phone app for IOS or Android provides you a "line 2" on your cell phone. The app is paired with your office desk phone. They both ring at the same time.

The app presents a separate dialing pad for your business line. With this app, you can perform functions much like a desk phone.

call from your cell phone and show your office phone number.
See who is talking on an office extension and intercom them.
Pickup calls holding for you.
Record calls
Join a video meeting..

Click to Dial (Time billing made easy)

Highlight any telephone number on your Windows computer, press F12 and the phone dials. We can add more integrated “click to dial” capabilities from any legal software application to include:

Abacus Law, Amicus, Bill4Time, Case Peer, Clio, Cloudlex, Filevine,Law Ruler, Legal Files,>My Case,Needles, MS Outlook,PCLaw,Practice Panther,ProTempus, ProLaw,Smokeball,Tabs3,Time Slips,TimeSolv Legal, Zola Suite

Text Enabled Landline

Your clients are already texting your office number. But, the texts are not going anywhere We can text-enable your office landline telephone number to receive sms texts messages.

We can allow you to text from your PC, which makes copy and paste easy from office applications.

Direct Dial and Call Priority Marking

Direct dial telephone numbers ring directly to attorney phones and/or extensions of the attorney’s legal secretary . This allows an attorney to screen incoming calls using Caller ID during busy periods, knowing that the call is also ringing at his or her legal secretary’s desk.

Calls can be marked for priority routing or priority queuing based the Caller ID of the caller.

Encrypted Voice Calling

Prevent voice tapping of your conversations. Several industry groups require VoIP security.

We are one of just a few VoIP providers that use secure VPN VoIP connections to deliver service. This means your client calls are encrypted. They DO NOT travel over the open Internet. This feature may be especially important for certain legal industries.

Fax

We process thousands of faxes daily for legal and medical customers. We are experts in faxing. https://infotelsystems.com/voip/solutions/fax

Door Phones w/ Remote Unlock for Office Security

An Outside door phones rings your extensions. Press a code to activate an electronic door lock. Hidden panic buttons provide secure access and secure reception of guests.

Simultaneous Ringing

We can simultaneously ring desk and cell phones at the same time, so you never miss an important call while out of the office. Since the call goes through the PBX, we can easily record time on mobile phone vs. desk phone for billing purposes.

Voicemail Transcription

We can transcribe audio messages to text using IBM Watson Technology. This allows you to “read” your voicemail messages in locations where audio playback is discouraged.

Infotel AI for New Caller Intake

Law firms can handle intake using on site or work at home low skill or physically challenged workers through the use of our Infotel AI platform.

Infotel AI listens to the call for specific words and phrases. The call is then graded and a report sent to mamaners.

Infotel AI assures complete and accurate intake of caller information. If unfortunately the intake agent is not up to the task, the system will grade performance in a non subjective manner. See Artificial Intelligence (AI) Call Center