Law Office Communications


Audio Conferencing Phones and Conference Rooms

Phones:We provide a variety of conference devices to suit your room size. Units will multiple microphones allow everyone to be heard.

Rooms:Call a telephone number, enter a pin and join an audio conference. Our systems have built in multi-party audio conference. It’s dependable and always included. No 3rd party conference service is required. You will not experience dropped calls that occur with “free” conference calling services.

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Audio Recording

Call audio recording allows for playback of critical communications. It can be automatic, automated with disable per call or enable per call. The recordings can be integrated with a call log.


Call Detail Recording

Record the data for every call. Date & time, duration, number dialed or received, extension that made call, and even an account code for billing purposes.
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Call Queuing

Many firms want a human answer. We can queue calls (up to three) for the receptionist to allow for this and overflow to other staff if wait times are exceeded.


Cell Gateway

Our www.cellgateway.com service allows your cell phone to show your office direct dial number. This way, return calls ring you during the day but go to business voicemail and not your personal cell phone at night.
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Click to Dial (Time billing made easy)

Highlight any telephone number on your Windows computer, press F12 and the phone dials. We can add more integrated “click to dial” capabilities from any legal software application to include:

Abacus Law, Amicus, Bill4Time, Case Peer, Clio, Cloudlex, Filevine,Law Ruler, Legal Files,>My Case,Needles, MS Outlook,PCLaw,Practice Panther,ProTempus, ProLaw,Smokeball,Tabs3,Time Slips,TimeSolv Legal, Zola Suite


Text Enabled Landline

Your clients are already texting your office number. But, the texts are not going anywhere We can text-enable your office landline telephone number to receive sms texts messages.

We can allow you to text from your PC, which makes copy and paste easy from office applications.

 

 

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Direct Dial

Direct dial telephone numbers ring directly to attorney phones and/or extensions of the attorney’s legal secretary . This allows an attorney to screen incoming calls using Caller ID during busy periods, knowing that the call is also ringing at his or her legal secretary’s desk.

Encrypted Voice Calling

Prevent voice tapping of your conversations. Several industry groups require VoIP security.

We are one of just a few VoIP providers that use secure VPN VoIP connections to deliver service. This means your client calls are encrypted. They DO NOT travel over the open Internet. This feature may be especially important for certain legal industries.

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Fax

We process thousands of faxes daily for legal and medical customers. We are experts in faxing. https://infotelsystems.com/voip/solutions/fax


Door Phones w/ Remote Unlock for Office Security

An Outside door phones rings your extensions. Press a code to activate an electronic door lock. Hidden panic buttons provide secure access and secure reception of guests.
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Simultaneous Ringing

We can simultaneously ring desk and cell phones at the same time, so you never miss an important call while out of the office. Since the call goes through the PBX, we can easily record time on mobile phone vs. desk phone for billing purposes.

Voicemail Transcription

We can transcribe audio messages to text using IBM Watson Technology. This allows you to “read” your voicemail messages in locations where audio playback is discouraged.
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