Our #1 Priority is VoIP Audio Quality


This is why we pick up the phone. After many emails, sometimes you just need to talk to someone. And you need to be clearly heard.

Ask your VoIP sales person: how far is the drive to their VoIP switch?

You will find that other Richmond providers actually are not local at all. Your voice calls may take a long trip out of state just to call within Richmond.

To learn more about this:

  • Take a look at this third party technical video on how multiple router hops effect voice quality.
  • We engineer a software defined WAN to every customer site. This is HOT technology!

Our connection to the INSIDE of your RVA Internet provider reduces the impact of cyber attacks that cause ISP’s to disconnect national links and recover. National companies can’t afford to do this. Nor can Infotel provide this architecture to the entire nation.  We dedicate ourselves to RVA. You’re welcome, Richmond!

We Own and Work at Our Richmond VoIP Data Center

We are not re-billers nor sales agents. We designed our platform from the ground up to provide great voice quality. We bought a data center 50 feet from Verizon www.infotelsystems.com/about-infotel . Google “reasons for data center outages.”  “Too big to fail” is NOT the reality. We are a small, well run, VOIP optimized data center.

We monitor and fix your Internet (that delivers the voice):

  • You have Comcast? We operate www.comcastrepair.com and consult nationally.
  • You have Verizon FIOS? We are next door to Verizon and have the inside track on any RVA Verizon issues.
  • Using Windstream? – We have dedicated Windtream fiber direct to their Laburnum Ave. Richmond data center.
  • Using Level 3?– We have dedicated fiber connections to Level3.

These multiple connections are the foundation of our software-defined network. We will see what you see if your Internet provider is having an issue.

We Don’t Compress our Audio

Some providers use compressed g.729 audio to save on their utility costs, and because they are far away from Richmond.  We use uncompressed g.711 for the highest quality sound. We can provide testimonials from a few well known Richmond musicians and one church organist who can attest to the sound quality difference!

Your calls sound better. Even your on-hold music sounds better! Just another example of the Infotel difference.

Net Neutrality Changes in 2017?

Not an issue for us:

Research the FCC chairman’s position on net neutrality: https://www.google.com/#q=fcc+chairman+net+neutrality

We connect to you INSIDE the local 804 network of your carrier.  Our signal does not go through carrier hotels like the regional firms.  Net Neutrality  is the restriction of bandwidth occurring in the carrier-to-carrier hand-offs in these “carrier hotels.” We call this the “Netflix buffering effect”.  Unlike national firms, our signal does not traverse carrier hotels on it’s way to you.