Microsoft Teams Integration

This document assumes you are already using Microsoft Teams. Now you want to link Teams with your Infotel Telephone System.

Level 1 Integration

Level 1 integration, called “direct routing”  allows you to save $12/user per month when desiring connectivity to the (PSTN) Public Switched Telephone Network. In other words, any Team member that wishes to call outside of the Team environment to a cell phone needs a $12/month license.

Microsoft license add-on costs/user  per month

We will use the vernacular you will see online to make sense of this.

  • Phone System = $8 (unless you have an E5 account)
  • Domestic Calling Plan = $12 (3000 minutes of long distance /mo)
  • Microsoft 365 Business Voice = $20 (above two combined)

Microsoft Added costs

  • Long distance rates are anywhere from 1.2 cents /min for calls to the UK and up. (we offer this at a flat rate)
  • Conferencing cost $4/mo

Audio Conferences

With Direct Routing, when users participate in a scheduled conference, the dial-in number is provided by Microsoft Audio Conferencing service, which requires proper licensing. When dialing out, the Microsoft Audio Conferencing service places the call using online calling capabilities, which requires proper licensing. (Note if a user does not have a Microsoft Audio Conferencing license, the call routes through Direct Routing.)

Direct Routing Misc.

Direct Routing also supports users who are licensed for Microsoft Calling Plan. Microsoft Phone System with Calling Plan can route some calls using the Direct Routing interface. However, the users’ phone numbers must be either acquired online or ported to Microsoft.

Common scenario is mixing a Microsoft calling Plan with Direct Routing (SBC)  connectivity to a third-party PBX or to your Infotel Phone System. In such,  calls go to the SBC, and  therefore stay within the enterprise network and not the PSTN.