Hosted and Managed Systems Cost

All services are to restore systems and service levels to like new condition. Premise based and any customer owned computer requires an active manufactures next day hardware warranty.

Business Office Phone System Cost

Big phone company quotes never include all taxes and fees. Always ask for a a “check amount” quote.

Our monthly system pricing is simple. $80 + $23/phone plus the mandated government taxes and fees listed below. This is turnkey system with unlimited calling, maintenance and support.

ItemMonthly Cost Added VA TaxTax basis
Base support fee per account$650No tax on services.
Router + Switch Equipment Fee per site$15.06VA sales tax
Voice Service to VoIP endpoint. *$18.05VA communications tax
Endpoint rental fee: Desk Phone, Android Client or Apple softphone$5.06VA sales tax
Universal service fund (USF) per VoIP endpoint fee$1.05VA sales tax . This is the only "tax on tax"
911 per site$.750VA 911 Tax

* Voice Service to a cell phone, voice mailbox, courtesy phone or a phone mirrored with your office phone is $8/mo.

The above provides you a fulling working and powerful phone system. Systems have a one-time $300 install fee. Below are some options you may want.

Voice Endpoint Options

ItemMonthly CostTax RateTax Basis
Long Range DECT Cordless Phone and separate base station.$10.06VA Sales Tax
Bluetooth wireless headset w/ 35 foot range. $7.06VA Sales Tax
Long range wireless headset w/ 150' range$10.06VA Sales Tax
Wired headset with 3.5mm plug$1.50.06VA Sales Tax
Wired headset with EHS adapter$3.06VA Sales Tax
Wired IP conference Phone$20.06VA Sales Tax
Audio Conference - Konftel 800 + 2 ext mics + Zoom/Teams/Webex USB audio Interface to PC *$35.06
Audio paging horn$33.06VA Sales Tax


ItemMonthly CostTax RateTax Basis
FAX INBOUND-Basic Fax to email as PDF per fax number$10.05VA Communications Tax
FAX OUTBOUND-Fax printer driver per office site$10.05VA Communications Tax
Fax line for a paper fax machine or Fax SIP trunk$32.95.05VA Communications Tax
Managed Fax Server (8 port)
Compare us to 24/7 maintenance agreement
$190.06VA Sales Tax

Text Messaging

All plans include 500 text messages per month. Additional message are billed at .02/msg.

ItemMonthly CostAdded VA TaxTax Basis
Text Enable -
Sends to an email address, respond by web form.
$29.95 per email address.05VA Communications Tax
Text App
Manage text using smart phone client.
Text are distributed to logged in agent.
Conversations can be transferred to another agent.
$29.95 per agent
(per smart phone)
.05VA Communications Tax
Group texting and audio conference system
For internal company dedicated team use only.
$29.95 per team.05VA Communications Tax

Voice Utility Options

ItemMonthly CostTax RateTax Basis
800 number$25.05VA Communications Tax
International Service$25.05
Extra telephone number for extension direct dial, marketing tracking or for another city/state office. $1.05VA Communications Tax
Added conference channels beyond your number of phones$1.05VA Communications Tax
IP Voice Trunk (Requires $65 base support fee + $15 router fee)$24.95.05VA Communications Tax
POTS line for an alarm system$55.05VA Communications Tax
Call forward a number to another number. Referral recordings are just $5/mo$35/mo.05VA Communications Tax

Voice Feature Options

ItemMonthly CostTax RateTax Basis
Call Queuing$35.06VA Communications Tax
Call Reporting - Call Detail Records$0NANA
Call Reporting - Call Center $2500No VA tax in information services and support
AI Analysis of calls$80 base + $20 per extension0No VA tax in information services and support
Cell Gateway $15.05VA Communications Tax

Data Router and Access Point Options (Premise device)

ItemMonthlyTaxTax Basis
WiFi access point maintenance. First/ remaining
$19 / $12.06VA Tax security firewall software and support up to 12 / 25 / 50 / 75 / 100 users. Requires an appliance sold at cost and starting at $299. $25 / $50 / $100 / $125 / $175 and then add $35/mo.06VA Tax
Ethernet switch 24 port$15.06VA Tax
Internet support (We monitor and call in ticket) $15.06VA Tax
Data VPN service for work from home / To a remote provider. $25 / $350No Tax on Support

Servers, Desktop, Laptops, Tablets and Smartphones (Premise or Virtual)

We also charge a 1x setup fee from $300- $1200 depending on the complexity of the servers.

Server TypeMonthlyComment
iPad / Samsung or name brand android tablet$48 / $68
Desktop, Laptop (Domain Controller & Strict Group Policy/Without$49/$79Rate for device under manufacturers hardware warranty.
Windows Server OS support$168Everything but hardware.
Hyper-V or VMWare Host OS$168
Hosted Quickbooks desktop to RDP$95Requires Quickbooks license and support agreement.
Linux NAS file server$68Requires a data backup plan
"Veeam Instant Recovery" of your server, applications and data
to (RDP) Remote Desktop Sessions, vpn file shares, etc.
call usRequires planning for fastest recovery but we can recover any backed up data to a hosted server in our data center while your premise server is repaired.
Data or entire image backup for any serverCall usYou need local, offsite and also offline copies not connected to a server.

Internet Services

ItemMonthly CostAdd VA TaxTax Basis
Internet monitoring (requires static IP) , support and escalations with carrier after your initial report.
Cable / Fiber / Cable with a backup .
$25 / $10 / $50No tax on services
4G backup full voice & essential data. Excessive, no essential data may be billed. $49.950No tax on data
Microwave Internet link rental w/ maintenance. (One time install cost is quoted)$75 .06VA Sales Tax
Management of MS365 or Google such as password resets, spam filter adjustment, delayed email.. PER EMAIL BOX. $2.06VA Sales Tax
Rooftop antenna for 4G$50.06VA Sales Tax

Call Tracking + AI Intelligence Services

Call Tracking + Intelligence$150/mo$95/moFar better support and better technology
Local numbers included / extra $5 / $15 / $3
Local minutes included / per min extra Unlimited / Unlimited250 / .05We are flat rate
Call Transcription minutes included / extra1000 / .0210,000 / .0210,000 minutes would incur $487 in local minute costs!
Can send Local number out as Caller ID? YesNo
Record, transcribe and scrore inbound and OutboundYesJust inbound
Transcription accuracyBest. We run software directly on your Infotel hosted phone system. Fair. Call rail sits between caller and your PBX. Better call transcription and keyword spotting accuracy.
Use and own your local number?Yes. We track your actual business number and then 4 more.No. Call rail owns the numbers.We can provide true local sounding numbers with an "old" exchange. You appear more established.


No surprise fees / terms

Information Systems  

  • Maintenance is to maintain like new out of the box functionality.
  • On site work is charged at $140/hr. Onsite labor is only covered for rented hardware items. If you need on premise desktop work, printer overhaul, a computer cleaned, etc. that will be at $140/hr.
  • The customer pays for all software such as Microsoft 365 or desktop anti-virus at cost.

Telecom systems

  • Full support and maintenance. Only an added charge if someone or something other that an Infotel employee abuses your equipment.
  • USF fees are subject to VA communications tax. This is the only tax on tax. We charge a flat $1 per phone even though we may remit to the federal government.
  • The quote you get will be your monthly bill with all government taxes included. We never charge “fake” taxes such as a business license recovery fee, paper invoice fee, energy surcharge fee, regulatory compliance admin fee.
  • You pay your first month up front and then the billing starts when you are using our system.
  • Systems have a one year term and then the agreement converts to a month-to-month agreement. We don’t sell auto-renewal agreements. Who can remember that!
  • We have no porting fees inbound, outbound or changes.

Why do we rent phones?

  • Due to chronic supply chain issues, we may need to install used equipment. Thus, it’s operation is covered.
  • Rented devices makes everything our responsibility.
  • It saves you on personal property tax.
  • It saves allows for our profit not subject to USF taxes which in June of 2022 was 33%.