Hosted and Managed Systems Cost
All services are to maintain systems and service levels to like new condition. Premise based computers require a next day hardware warranty.
Business Office Telephone (Unified Communications) System Cost
Big phone company quotes never include all taxes and fees. Always ask for the “check amount”. Our monthly pricing is $65 + $23/phone + taxes/fees. Includes unlimited calling, maintenance and support. Bolded items vary by # of endpoints.
| Item | Monthly Cost | Added VA Tax | Tax basis |
|---|---|---|---|
| Base support fee per account (also Automated Attendant only fee) | $50 | 0 | No tax on services. |
| Router + Switch Equipment Fee per site | $15 | .06 | VA sales tax |
| Voice Service per VoIP endpoint. (convenience phone) | $18 ($8) | .05 | VA communications tax |
| Endpoint rental fee: Color Executive Desk Phone or Smartphone Client / Basic Phone / Paired smartphone Client | $5 / $3 /$2 | .06 | VA sales tax |
| Universal service fund (USF) per VoIP endpoint fee | $1.50 | .05 | VA sales tax . This is the only "tax on tax" |
| 911 per site | $.75 | .05 | VA 911 Tax |
The above provides you our top tier, full featured phone system. Systems have a one-time $500 install fee. Below are some options you may want.
For a new and growing business, we will provide this system with a new telephone number, one manager/operator phone and main number text messaging for $65/month tax included and waive the $300 install.
Your automated attendant choices are either
- your one hard phone
- voice mailboxes
- information mailboxes such as directions
- or transfer to staff personal cell phones.
Voice Endpoint Options
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| Long Range DECT Cordless Phone and separate base station. | $9 | .06 | VA Sales Tax |
| Bluetooth wireless headset w/ 35 foot range. https://www.plantronics.com/us/en/product/voyager-legend-uc. | $7 | .06 | VA Sales Tax |
| Long range wireless headset w/ 150' range | $10 | .06 | VA Sales Tax |
| Wired headset with 3.5mm plug | $1.50 | .06 | VA Sales Tax |
| Wired headset with EHS adapter | $3 | .06 | VA Sales Tax |
| Wired IP conference Phone | $15 | .06 | VA Sales Tax |
| Audio Conference - Yealink 965 + 2 ext mics + Zoom/Teams/Webex USB audio Interface to PC * | $23 | .06 | VA Sales Tax |
| SIP Paging Adapter + 1st Paging Horn (added horns) | $9 + $5 ($5) | .06 | VA Sales Tax |
* It’s the audio conference portion of this complete system.
Audio paging systems subject to one-time install fee.
Faxing
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| FAX INBOUND- Fax to email as PDF per fax number 150 pages / 500 pages | $16 / $49 | .05 | VA Communications Tax |
| FAX OUTBOUND-Web fax per office site 150 pages / 500 pages | $16 / $49 | .05 | VA Communications Tax |
| Fax line for a paper fax machine or Fax SIP trunk | $36.95 | .05 | VA Communications Tax |
| Managed Fax Server (8 port) Compare us to www.faxback.com 24/7 maintenance agreement | $190 | .06 | VA Sales Tax |
Text Messaging
All texting plans (except text relay) require we charge a $100 setup fee due required compliance work https://www.google.com/search?q=text+message+laws)
Usage fees if indicated are estimated, we pad by 20% and bill monthly. This is a better value then fixed message blocks that expire that other charge. We true you message credits quarterly.
| Item | Monthly Cost | Added VA Tax | Tax Basis |
|---|---|---|---|
| Text Forward- Forward incoming text to your cell phone. Only suitable for 2nd factor communication as the source cell phone number is lost. | $0 | ||
| Text to Email Relay - Sends to an email address. Can only reply to outside initiated text. | $10 | .05 | VA Communications Tax |
| Text by App - Manage BUSINESS texts using your OFFICE smart phone app. Works just like the PERSONAL message app that came with your own personal cell phone. | $1 per user | .05 | VA Communications Tax |
| Text Enable - www.textenable.com Our most powerful texting app. Does almost everything and new features added regularly. Web, IOS and Android clients. | $39.95 per number + $5 per added user .01 per sms text .035 per mms (text w/ picture) | .05 | VA Communications Tax |
| Textyall-www.textyall.com Group texting and audio conference system For internal company dedicated team use only. | $49.95 for 10 users. $1 per each added user. A user is a text recipient. | .05 | VA Communications Tax |
Voice Utility Options
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| 800 number primary / secondary (1000 included minutes, excess at .025/minute) | $20 / $10 | .05 | VA Communications Tax |
| International Service | $25 | .05 | |
| Extra telephone number for extension direct dial, marketing tracking or for another city/state office. / over 100. | $1 / $.50 | .05 | VA Communications Tax |
| Unlimited audio conferencing per dial in attendee. System phone users are free. | $1 | .05 | VA Communications Tax |
| Unlimited phone line to replace Verizon or Comcast line. (We will match $ on your bill if lower) | $55 | .05 | VA Communications Tax |
| POTS line for an alarm system | $65 | .05 | VA Communications Tax |
| Call forward a number to another number. Referral recordings are just $5/mo | $35/mo | .05 | VA Communications Tax |
Voice Feature Options
Every feature we offer has a free basic level. We charge extra for upgraded services that incur more usage or support cost.
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| Call Queuing - message/music on hold / add "you are the 3rd caller in line, estimated hold time is..." | $0 / $20 | .06 | VA Communications Tax |
| Call Reports - Call lookup by x / Agent and group performance analysis. | $0 / $50 | .06 | VA Communications Tax |
| AA menu / AA menu for 2nd company | $0 / $20 | 0 | No VA tax in information services and support |
| Appointment Reminders or Robo Call | $39 | 0 | No VA tax in information services and support |
| Click to Dial and or screen Pop | $5 per PC | 0 | No VA tax in information services |
| Call recording system wide 1 month / each added month | $0 / $5.00 | .05 | VA Communications Tax |
Data Router and Access Point Options (Premise device)
| Item | Monthly | Tax | Tax Basis |
|---|---|---|---|
| WiFi access point maintenance. First/ remaining | $19 / $9 | .06 | VA Tax |
| Untangle.com security firewall software and support up to 12 / 25 / 50 / 75 / 100 users. Requires an appliance sold at cost and starting at $299. | $25 / $50 / $100 / $125 / $175 and then add $35/mo | .06 | VA Tax |
| Ethernet switch 24 port | $15 | .06 | VA Tax |
| Internet support (We monitor and call in ticket) | $15 | .06 | VA Tax |
| Data VPN service for work from home / To a remote provider. | $25 / $35 | 0 | No Tax on Support |
Servers, Desktop, Laptops, Tablets and Smartphones (Premise or Virtual)
We also charge a 1x setup fee from $300- $1200 depending on the complexity of the servers.
Remote desktop clients can have up to 3 remote devices such as a desktop, laptop and ipad.
Price assumes a domain controller model, not a work group.
| Service Offering | Monthly | Comment |
|---|---|---|
| Remote App / Hosted Desktop or remote support of premise PC (Hosted CPU example is 2 core, 8GB, 128GB storage) | $35 / $45 $ for on premise work of supporting RDP terminal (your PC) | Hosted Widows desktop equivalent to https://www.microsoft.com/en-us/windows-365/all-pricing. Our closecloud.com design provides faster transport speed. |
| Windows Server: Hosted full support or Premise OS Support | $165 | Everything but hardware if premise based. |
| Linux NAS file server | $68 | Requires a data backup plan |
| Data or entire image backup for any server 500GB base / per 100GB. | $65/ $9 | Base cost $15/mo more than Carbonite.com. We don't restore over Internet, we bring data to you on a hard drive, or transfer from on site NAS or restore to a hosted server if server or office is unavailable. |
| "Veeam Instant Recovery" of your server, applications and data to (RDP) Remote Desktop Sessions, vpn file shares, etc. | call us | Requires planning for fastest recovery but we can recover any backed up data to a hosted server in our data center while your premise server is repaired. |
Internet Services
| Item | Monthly Cost | Add VA Tax | Tax Basis |
|---|---|---|---|
| Internet monitoring (requires static IP) Detailed reports on uptime available | $20 | 0 | No tax on services |
| Internet Tier 2 support with ticket # from your inital report (Verizon/ Comcast ) | $5/ $15 | ||
| 4G backup - unlimited voice & essential data. - manual 10 minute standby $ / auto 1 second failover $ | $10/ $49.95 | 0 | No tax on data |
| Microwave Internet link rental w/ maintenance. (One time install cost is quoted) | $75 | .06 | VA Sales Tax |
| Management of MS365 or Google such as password resets, spam filter adjustment, delayed email.. PER EMAIL BOX. | $2 | .06 | VA Sales Tax |
| Rooftop antenna for 4G | $50 | .06 | VA Sales Tax |
Microsoft 365 Services
| Item | Monthly Cost | Added VA Tax | Tax Basis |
|---|---|---|---|
| MS365 Veeam backup | 45 | 0 | No tax on services |
| MS365 Account Management password reset, new user, etc. Base cost / cost per user | $45 / $2 | 0 | No tax on services |
| MS365 mailbox or other service | published microsoft rate |
Infotel AI Call Tracking vs Callrail.com:Call Tracking + Conversation Intelligence
| Item | Infotelsystems.com | Callrail.com | Benefit |
|---|---|---|---|
| Call Tracking | $95/mo | $95/mo | Far better support and better technology |
| Local numbers included / extra $ | 0 / $1 | 5 / $3 | We use the DID numbers that you own. |
| Local minutes included / per min extra | Unlimited / Unlimited | 250 / .05 | We are flat rate |
| Call Transcription minutes included / extra | 1000 / .02 | 10,000 / .02 | 10,000 minutes would incur $487 in local minute costs! |
| Can send Local marketing number out as Caller ID? | Yes | No | Again, you own this number. It's on your phone system. |
| Record, transcribe and score inbound and outbound | Yes | Just inbound | |
| Transcription accuracy | Best. We run software directly on your Infotel hosted phone system. | Fair. Call rail sits between caller and your PBX. | Better call transcription and keyword spotting accuracy. |
| Use and own your local number? | Yes. We track your actual business number and then 4 more. | No. Call rail owns the numbers. | We can provide true local sounding numbers with an "old" exchange. You appear more established. |
No surprise fees / terms
Common real estate attached equipment such as wifi access points are never rented but instead sold at cost and charged a monitoring/maintenance fee.
Information Systems
- Maintenance is to maintain like new out of the box functionality.
- On site work is charged at $140/hr. Onsite labor is only covered for rented hardware items. If you need on premise desktop work, printer overhaul, a computer cleaned, etc. that will be at $140/hr.
- The customer pays for all software such as Microsoft 365 or desktop anti-virus at cost.
Telecom systems
- Full support and maintenance. Only an added charge if someone or something other that an Infotel employee abuses your equipment.
- USF fees are subject to VA communications tax. This is the only tax on tax. We charge a flat $1 per phone even though we may remit to the federal government.
- The quote you get will be your monthly bill with all government taxes included. We never charge “fake” taxes such as a business license recovery fee, paper invoice fee, energy surcharge fee, regulatory compliance admin fee.
- You pay your first month up front and then the billing starts when you are using our system.
- Systems have a one year term and then the agreement converts to a month-to-month agreement. We don’t sell auto-renewal agreements. Who can remember that!
- We have no porting fees inbound, outbound or changes.
Why do we rent phones?
- Due to chronic supply chain issues, we may need to install used equipment. Thus, it’s operation is covered.
- Renting saves you on personal property tax.
- It allows for revenue to us not subject to USF taxes which in June of 2022 was 33%.