Hosted and Managed Systems Cost

All services are to restore systems and service levels to like new condition. Premise based and any customer owned computer requires an active manufactures next day hardware warranty.

Business Office Phone System Cost

Big phone company quotes never include all taxes and fees. Always ask for a a “check amount” quote.

Our monthly system pricing is simple. $60 + $23/phone plus the mandated government taxes and fees listed below. This is turnkey system with unlimited calling, maintenance and support. A one phone system would be the sum of the six (6) line + indicated tax in the table below. Only the bolded items vary for quanity of phones.;

ItemMonthly Cost Added VA TaxTax basis
Base support fee per account$500No tax on services.
Router + Switch Equipment Fee per site$15.06VA sales tax
Voice Service to VoIP endpoint. * $18.05VA communications tax
Endpoint rental fee: Color Executive Desk Phone or Smartphone Client / Basic Phone/Paired smartphone Client$5 / $3 /$2.06VA sales tax
Universal service fund (USF) per VoIP endpoint fee$1.05VA sales tax . This is the only "tax on tax"
911 per site$.75.05VA 911 Tax

* Voice Service to a cell phone, voice mailbox, courtesy phone is $8/mo.

The above provides you a fulling working and powerful phone system. Systems have a one-time $300 install fee. Below are some options you may want.

Voice Endpoint Options

ItemMonthly CostTax RateTax Basis
Long Range DECT Cordless Phone and separate base station.$9.06VA Sales Tax
Bluetooth wireless headset w/ 35 foot range. https://www.plantronics.com/us/en/product/voyager-legend-uc. $7.06VA Sales Tax
Long range wireless headset w/ 150' range$10.06VA Sales Tax
Wired headset with 3.5mm plug$1.50.06VA Sales Tax
Wired headset with EHS adapter$3.06VA Sales Tax
Wired IP conference Phone$15.06VA Sales Tax
Audio Conference - Yealink 965 + 2 ext mics + Zoom/Teams/Webex USB audio Interface to PC *$23.06VA Sales Tax
Audio paging adapter, 30 watt$11.06VA Sales Tax
Audio paging horn and cabling (everything past adapter)$3

Fax

ItemMonthly CostTax RateTax Basis
FAX INBOUND-Basic Fax to email as PDF per fax number$16.05VA Communications Tax
FAX OUTBOUND-Fax printer driver per office site$16.05VA Communications Tax
Fax line for a paper fax machine or Fax SIP trunk$36.95.05VA Communications Tax
Managed Fax Server (8 port)
Compare us to www.faxback.com 24/7 maintenance agreement
$190.06VA Sales Tax

Text Messaging

All plans include 500 text messages per month. Additional message are billed at .02/msg.

ItemMonthly CostAdded VA TaxTax Basis
Text Enable - www.textenable.com
Sends to an email address, respond by web form.
$29.95 per main telephone number.05VA Communications Tax
Text App
Manage text using smart phone client.
Text are distributed to logged in agent.
Conversations can be transferred to another agent.
Included with App cost.05VA Communications Tax
Textyall-www.textyall.com
Group texting and audio conference system
For internal company dedicated team use only.
$29.95 per main telephone number.05VA Communications Tax

Voice Utility Options

ItemMonthly CostTax RateTax Basis
800 number primary / secondary (1000 included minutes, excess at .025/minute)$20 / $5.05VA Communications Tax
International Service$25.05
Extra telephone number for extension direct dial, marketing tracking or for another city/state office. / over 100. $1 / $.50.05VA Communications Tax
Unlimited audio conferencing per dial in attendee. System phone users are free.$1.05VA Communications Tax
Unlimited phone line to replace Verizon or Comcast line. (We will match $ on your bill if lower) $55.05VA Communications Tax
POTS line for an alarm system$65.05VA Communications Tax
Call forward a number to another number. Referral recordings are just $5/mo$35/mo.05VA Communications Tax

Voice Feature Options

ItemMonthly CostTax RateTax Basis
Call Queuing$35.06VA Communications Tax
Call Reporting - Call Detail Records / self serve$10.06VA Communications Tax
Call Reporting - Call Center Reports w/ support$500No VA tax in information services and support
Support for added AA menu (for 2nd company) $200No VA tax in information services and support
Call recording per extension
Retention = 90 / 180 / 365 days
$3 / $5 / $10.05VA Communications Tax

Data Router and Access Point Options (Premise device)

ItemMonthlyTaxTax Basis
WiFi access point maintenance. First/ remaining
$19 / $9.06VA Tax
Untangle.com security firewall software and support up to 12 / 25 / 50 / 75 / 100 users. Requires an appliance sold at cost and starting at $299. $25 / $50 / $100 / $125 / $175 and then add $35/mo.06VA Tax
Ethernet switch 24 port$15.06VA Tax
Internet support (We monitor and call in ticket) $15.06VA Tax
Data VPN service for work from home / To a remote provider. $25 / $350No Tax on Support

Servers, Desktop, Laptops, Tablets and Smartphones (Premise or Virtual)

We also charge a 1x setup fee from $300- $1200 depending on the complexity of the servers.
Remote desktop clients can have up to 3 remote devices such as a desktop, laptop and ipad.
Price assumes a domain controller model, not a work group.

Service OfferingMonthlyComment
Remote App / Hosted Desktop or remote support of premise PC
(Hosted CPU example is 2 core, 8GB, 128GB storage)
$35 / $45
$ for on premise work of supporting RDP terminal (your PC)
Hosted Widows desktop equivalent to https://www.microsoft.com/en-us/windows-365/all-pricing. Our closecloud.com design provides faster transport speed.
Windows Server: Hosted full support or Premise OS Support $165Everything but hardware if premise based.
Linux NAS file server$68Requires a data backup plan
Data or entire image backup for any server 500GB base / per 100GB. $65/ $9Base cost $15/mo more than Carbonite.com. We don't restore over Internet, we bring data to you on a hard drive, or transfer from on site NAS or restore to a hosted server if server or office is unavailable.
"Veeam Instant Recovery" of your server, applications and data
to (RDP) Remote Desktop Sessions, vpn file shares, etc.
call usRequires planning for fastest recovery but we can recover any backed up data to a hosted server in our data center while your premise server is repaired.

Internet Services

ItemMonthly CostAdd VA TaxTax Basis
Internet monitoring (requires static IP) Detailed reports on uptime available$200No tax on services
Internet Tier 2 support with ticket # from your inital report (Verizon/ Comcast )$5/ $15
4G backup full voice & essential data. Excessive, no essential data may be billed. $49.950No tax on data
Microwave Internet link rental w/ maintenance. (One time install cost is quoted)$75 .06VA Sales Tax
Management of MS365 or Google such as password resets, spam filter adjustment, delayed email.. PER EMAIL BOX. $2.06VA Sales Tax
Rooftop antenna for 4G$50.06VA Sales Tax

Microsoft 365 Services

ItemMonthly CostAdded VA TaxTax Basis
MS365 Veeam backup450No tax on services
MS365 Account Management
password reset, new user, etc.
Base cost / cost per user
$45 / $20No tax on services
MS365 mailbox or other servicepublished microsoft rate

Infotel AI Call Tracking vs Callrail.com:Call Tracking + Conversation Intelligence

ItemInfotelsystems.comCallrail.comBenefit
Call Tracking$95/mo$95/moFar better support and better technology
Local numbers included / extra $0 / $15 / $3We use the DID numbers that you own.
Local minutes included / per min extra Unlimited / Unlimited250 / .05We are flat rate
Call Transcription minutes included / extra1000 / .0210,000 / .0210,000 minutes would incur $487 in local minute costs!
Can send Local marketing number out as Caller ID? YesNoAgain, you won this number. It's on your phone system.
Record, transcribe and score inbound and outboundYesJust inbound
Transcription accuracyBest. We run software directly on your Infotel hosted phone system. Fair. Call rail sits between caller and your PBX. Better call transcription and keyword spotting accuracy.
Use and own your local number?Yes. We track your actual business number and then 4 more.No. Call rail owns the numbers.We can provide true local sounding numbers with an "old" exchange. You appear more established.

 

No surprise fees / terms

Common

Real estate attached equipment such as wifi access points are never rented but instead sold at cost and charged a monitoring/maintenance fee.

Information Systems  

  • Maintenance is to maintain like new out of the box functionality.
  • On site work is charged at $140/hr. Onsite labor is only covered for rented hardware items. If you need on premise desktop work, printer overhaul, a computer cleaned, etc. that will be at $140/hr.
  • The customer pays for all software such as Microsoft 365 or desktop anti-virus at cost.

Telecom systems

  • Full support and maintenance. Only an added charge if someone or something other that an Infotel employee abuses your equipment.
  • USF fees are subject to VA communications tax. This is the only tax on tax. We charge a flat $1 per phone even though we may remit to the federal government.
  • The quote you get will be your monthly bill with all government taxes included. We never charge “fake” taxes such as a business license recovery fee, paper invoice fee, energy surcharge fee, regulatory compliance admin fee.
  • You pay your first month up front and then the billing starts when you are using our system.
  • Systems have a one year term and then the agreement converts to a month-to-month agreement. We don’t sell auto-renewal agreements. Who can remember that!
  • We have no porting fees inbound, outbound or changes.

Why do we rent phones?

  • Due to chronic supply chain issues, we may need to install used equipment. Thus, it’s operation is covered.
  • Renting saves you on personal property tax.
  • It allows for revenue to us not subject to USF taxes which in June of 2022 was 33%.