Hosted and Managed Systems Cost
All services are to restore systems and service levels to like new condition. Premise based and any customer owned computer requires an active manufactures next day hardware warranty.
Business Office Phone System Cost
Big phone company quotes never include all taxes and fees. Always ask for a a “check amount” quote.
Our monthly system pricing is simple. $80 + $23/phone plus the mandated government taxes and fees listed below. This is turnkey system with unlimited calling, maintenance and support.
| Item | Monthly Cost | Added VA Tax | Tax basis |
|---|---|---|---|
| Base support fee per account | $65 | 0 | No tax on services. |
| Router + Switch Equipment Fee per site | $15 | .06 | VA sales tax |
| Voice Service to VoIP endpoint. * | $18 | .05 | VA communications tax |
| Endpoint rental fee: Desk Phone, Android Client or Apple softphone | $5 | .06 | VA sales tax |
| Universal service fund (USF) per VoIP endpoint fee | $1 | .05 | VA sales tax . This is the only "tax on tax" |
| 911 per site | $.75 | 0 | VA 911 Tax |
* Voice Service to a cell phone, voice mailbox, courtesy phone or a phone mirrored with your office phone is $8/mo.
The above provides you a fulling working and powerful phone system. Systems have a one-time $300 install fee. Below are some options you may want.
Voice Endpoint Options
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| Long Range DECT Cordless Phone and separate base station. | $10 | .06 | VA Sales Tax |
| Bluetooth wireless headset w/ 35 foot range. https://www.plantronics.com/us/en/product/voyager-legend-uc. | $7 | .06 | VA Sales Tax |
| Long range wireless headset w/ 150' range | $10 | .06 | VA Sales Tax |
| Wired headset with 3.5mm plug | $1.50 | .06 | VA Sales Tax |
| Wired headset with EHS adapter | $3 | .06 | VA Sales Tax |
| Wired IP conference Phone | $20 | .06 | VA Sales Tax |
| Audio Conference - Konftel 800 + 2 ext mics + Zoom/Teams/Webex USB audio Interface to PC * | $35 | .06 | |
| Audio paging horn | $33 | .06 | VA Sales Tax |
- It’s the audio conference portion of this complete system.
Fax
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| FAX INBOUND-Basic Fax to email as PDF per fax number | $10 | .05 | VA Communications Tax |
| FAX OUTBOUND-Fax printer driver per office site | $10 | .05 | VA Communications Tax |
| Fax line for a paper fax machine or Fax SIP trunk | $32.95 | .05 | VA Communications Tax |
| Managed Fax Server (8 port) Compare us to www.faxback.com 24/7 maintenance agreement | $190 | .06 | VA Sales Tax |
Text Messaging
All plans include 500 text messages per month. Additional message are billed at .02/msg.
| Item | Monthly Cost | Added VA Tax | Tax Basis |
|---|---|---|---|
| Text Enable - www.textenable.com Sends to an email address, respond by web form. | $29.95 per email address | .05 | VA Communications Tax |
| Text App Manage text using smart phone client. Text are distributed to logged in agent. Conversations can be transferred to another agent. | $29.95 per agent (per smart phone) | .05 | VA Communications Tax |
| Textyall-www.textyall.com Group texting and audio conference system For internal company dedicated team use only. | $29.95 per team | .05 | VA Communications Tax |
Voice Utility Options
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| 800 number | $25 | .05 | VA Communications Tax |
| International Service | $25 | .05 | |
| Extra telephone number for extension direct dial, marketing tracking or for another city/state office. | $1 | .05 | VA Communications Tax |
| Added conference channels beyond your number of phones | $1 | .05 | VA Communications Tax |
| IP Voice Trunk (Requires $65 base support fee + $15 router fee) | $24.95 | .05 | VA Communications Tax |
| POTS line for an alarm system | $55 | .05 | VA Communications Tax |
| Call forward a number to another number. Referral recordings are just $5/mo | $35/mo | .05 | VA Communications Tax |
Voice Feature Options
| Item | Monthly Cost | Tax Rate | Tax Basis |
|---|---|---|---|
| Call Queuing | $35 | .06 | VA Communications Tax |
| Call Reporting - Call Detail Records | $0 | NA | NA |
| Call Reporting - Call Center | $250 | 0 | No VA tax in information services and support |
| AI Analysis of calls | $80 base + $20 per extension | 0 | No VA tax in information services and support |
| Cell Gateway | $15 | .05 | VA Communications Tax |
Data Router and Access Point Options (Premise device)
| Item | Monthly | Tax | Tax Basis |
|---|---|---|---|
| WiFi access point maintenance. First/ remaining | $19 / $12 | .06 | VA Tax |
| Untangle.com security firewall software and support up to 12 / 25 / 50 / 75 / 100 users. Requires an appliance sold at cost and starting at $299. | $25 / $50 / $100 / $125 / $175 and then add $35/mo | .06 | VA Tax |
| Ethernet switch 24 port | $15 | .06 | VA Tax |
| Internet support (We monitor and call in ticket) | $15 | .06 | VA Tax |
| Data VPN service for work from home / To a remote provider. | $25 / $35 | 0 | No Tax on Support |
Servers, Desktop, Laptops, Tablets and Smartphones (Premise or Virtual)
We also charge a 1x setup fee from $300- $1200 depending on the complexity of the servers.
| Server Type | Monthly | Comment |
|---|---|---|
| iPad / Samsung or name brand android tablet | $48 / $68 | |
| Desktop, Laptop (Domain Controller & Strict Group Policy/Without | $49/$79 | Rate for device under manufacturers hardware warranty. |
| Windows Server OS support | $168 | Everything but hardware. |
| Hyper-V or VMWare Host OS | $168 | |
| Hosted Quickbooks desktop to RDP | $95 | Requires Quickbooks license and support agreement. |
| Linux NAS file server | $68 | Requires a data backup plan |
| "Veeam Instant Recovery" of your server, applications and data to (RDP) Remote Desktop Sessions, vpn file shares, etc. | call us | Requires planning for fastest recovery but we can recover any backed up data to a hosted server in our data center while your premise server is repaired. |
| Data or entire image backup for any server | Call us | You need local, offsite and also offline copies not connected to a server. |
Internet Services
| Item | Monthly Cost | Add VA Tax | Tax Basis |
|---|---|---|---|
| Internet monitoring (requires static IP) , support and escalations with carrier after your initial report. Cable / Fiber / Cable with a backup . | $25 / $10 / $5 | 0 | No tax on services |
| 4G backup full voice & essential data. Excessive, no essential data may be billed. | $49.95 | 0 | No tax on data |
| Microwave Internet link rental w/ maintenance. (One time install cost is quoted) | $75 | .06 | VA Sales Tax |
| Management of MS365 or Google such as password resets, spam filter adjustment, delayed email.. PER EMAIL BOX. | $2 | .06 | VA Sales Tax |
| Rooftop antenna for 4G | $50 | .06 | VA Sales Tax |
Call Tracking + AI Intelligence Services
| Item | Infotelsystems.com | Callrail.com | Benefit |
|---|---|---|---|
| Call Tracking + Intelligence | $150/mo | $95/mo | Far better support and better technology |
| Local numbers included / extra $ | 5 / $1 | 5 / $3 | |
| Local minutes included / per min extra | Unlimited / Unlimited | 250 / .05 | We are flat rate |
| Call Transcription minutes included / extra | 1000 / .02 | 10,000 / .02 | 10,000 minutes would incur $487 in local minute costs! |
| Can send Local number out as Caller ID? | Yes | No | |
| Record, transcribe and scrore inbound and Outbound | Yes | Just inbound | |
| Transcription accuracy | Best. We run software directly on your Infotel hosted phone system. | Fair. Call rail sits between caller and your PBX. | Better call transcription and keyword spotting accuracy. |
| Use and own your local number? | Yes. We track your actual business number and then 4 more. | No. Call rail owns the numbers. | We can provide true local sounding numbers with an "old" exchange. You appear more established. |
No surprise fees / terms
Information Systems
- Maintenance is to maintain like new out of the box functionality.
- On site work is charged at $140/hr. Onsite labor is only covered for rented hardware items. If you need on premise desktop work, printer overhaul, a computer cleaned, etc. that will be at $140/hr.
- The customer pays for all software such as Microsoft 365 or desktop anti-virus at cost.
Telecom systems
- Full support and maintenance. Only an added charge if someone or something other that an Infotel employee abuses your equipment.
- USF fees are subject to VA communications tax. This is the only tax on tax. We charge a flat $1 per phone even though we may remit to the federal government.
- The quote you get will be your monthly bill with all government taxes included. We never charge “fake” taxes such as a business license recovery fee, paper invoice fee, energy surcharge fee, regulatory compliance admin fee.
- You pay your first month up front and then the billing starts when you are using our system.
- Systems have a one year term and then the agreement converts to a month-to-month agreement. We don’t sell auto-renewal agreements. Who can remember that!
- We have no porting fees inbound, outbound or changes.
Why do we rent phones?
- Due to chronic supply chain issues, we may need to install used equipment. Thus, it’s operation is covered.
- Rented devices makes everything our responsibility.
- It saves you on personal property tax.
- It saves allows for our profit not subject to USF taxes which in June of 2022 was 33%.