A Business (Tele) Communications Company
It is easy to get connected. Buy a laptop with wifi, call Comcast, and when they leave, you are surfing the Internet and checking emails. Keeping fast, secure connections to your business resources is a challenge. Voice over IP phone calls are fragile and having secure local or remote access to your data requires human and machine security measures.
Telecommunications – communication at a distance. We use physical wires, radio signals, and the Internet to deliver telephone voice calls, video, email, text messaging, web chat, fax and audio paging.
We are also Richmond’s only locally owned phone company. This means we own our own data center and also own private facilities to deliver VoIP telephone service as well as data services to you.
In 1988, CEO Chuck Brodersen started Infotel by installing credit card machines and fax machines for local Richmond companies. Soon after, Verizon asked us to design telephone electronics for trade shows exhibits to sell new features such as Caller ID Name. For several years we continued this design work and started installing business telephone systems. Verizon was actually our first telephone system customer!
In 1989, we filed to US Patent and Trademark office for fax-on-demand 20 days after file date of eventual patent award winner. This technology of image and text retrieval “on demand” was replaced by Internet web pages.
We then went on to help out Verizon again by creating a Verizon tech ID line that received over 900 calls a day. Our solution replaced the manual system that required techs to call human operators. In the end, we saved Verizon’s Richmond dispatch center about $1500/day in labor charges!
Our business telephone system business grew, Virginia Urology Center was our first big client after Verizon, then the US Navy.
In 1993, Chuck married accountant Dorothye Seward, and with a great partner for Chuck, the business took off. (Still married 25+ years later!)
In 1998, we owned the web site ISDN.COM and with Verizon’s help, we started development of our ISDN Direct dial over BRI product. This provided direct dial service with Caller ID Name over redundant digital copper lines. It was a unique product in the US and we sold it! Verizon awarded us a special assembly “whizzer”code “WZ-JFA”. Ask us what JFA stands for.
In 1999, we became Cavalier telephones first agent. We perfected our ISDN DID over BRI invention.
In June 2000, we bought the data center running Richmond’s largest Internet service provider. The location, next to Verizon central office puts us in control of the phone call switching and the connection to you. Other VoIP providers resell VoIP services or rely on platforms housed in third- party data centers. Human error is the #1 reason data centers fail. Our skilled on-site data center humans are Infotel employees committed to our company values.
In 2005, we developed the areas first SD-WAN technology to deliver “best path” VoIP to our customers. (We are on our third SD-WAN VoIP architecture today.)
In 2012, we started COMCASTREPAIR.COM to help focus our team to make Comcast coax internet connections stable.
In 2014, we developed Verizon 4G backup solutions to Comcast as another SD-WAN option. We were building various poles, and mounts and testing a wide variety of antennas to pull in a great 4G signal. (In 2018, Comcast came out with their own 4G backup solution)
Today, we are the hosted VoIP phone systems and business communications authority in Richmond. Local to Virginia is our VoIP advantage. As a telecommunications company, we also provide all computer network technologies required to insure the reliable transport of business communications. This is telecom.
Call us and come see us. We are Richmond’s Local Phone Company that keeps you connected!