Our Story

We are Richmond’s only locally owned phone company. This means we own our own data center and also own facilities to deliver VoIP service to you.

We accomplished this by buying a building next to a Verizon central office. This puts us in complete control of the phone call, the lines, the service. Other VoIP providers resell VoIP services or rely on platforms housed in third- party data centers. Human error is the #1 reason data centers fail. Our skilled data center humans are Infotel employees committed to our company values.

In 1988, CEO Chuck Brodersen started Infotel by installing credit card machines and fax machines for local Richmond companies. Soon after, Verizon asked us to design telephone electronics for their marketing department. For several years we continued this design work and installed telephone jacks.

In 1989, we filed to US Patent and Trademark office for fax-on-demand 20 days after file date of eventual patent award winner. This technology of image and text retrieval “on demand” was replaced by Internet web pages.

We then went on to help out Verizon again by creating a Verizon tech ID line that received over 900 calls a day. Our solution replaced the manual system that required techs to call human operators. In the end, we saved Verizon’s Richmond dispatch center about $1500/day in labor charges!

Soon after that, we were installing phone systems. Virginia Urology Center was our first big client after Verizon…then the US Navy. In 1993, Chuck married accountant Dorothye Seward, and with a great partner for Chuck, the business took off.

In 2000 we bought our data center, next door to Verizon’s central office and one mile from Comcast’s main hub. This location makes our VoIP connectivity to our customers outstanding. Service provider Windstream also gave us a wonderful “house-warming” gift by running dedicated fiber to our new data center from their Laburnum Avenue facility.

Today, we are the hosted VoIP phone systems and business communications authority in Richmond. Local to Virginia is our VoIP advantage. As a telecommunications company, we also provide all computer network technologies required to insure the reliable transport of business communications. This is telecom.

Call us and come see us. We are “Richmond’s Local Telecommunications Company You WANT To Talk To!”